Introduction
NextEra Energy is the world's largest generator of renewable energy from the wind and sun and a world leader in battery storage. NextEra is the parent company of Florida Power & Light Company, America's largest electric utility, and NextEra Energy Resources, LLC, a competitive clean energy business.
*Although many project details are confidential, I’m happy to discuss my experience in more detail during a conversation upon request.
Overview
NEE.AI is Next Era Energy’s internal AI tool that empowers employees across the enterprise to incorporate AI into their daily workflows in an approved and secure manner.
When I joined the team, NEE.AI Version 1.0 had recently launched and was being rolled out across the company. While the initial release showed promise, adoption was slower than expected due to usability challenges and gaps in meeting user needs. I saw an exciting opportunity to contribute by focusing on Version 2.0.
My goal was to enhance the user experience, help introduce users to key new features, and ensure the tool aligned with both evolving business objectives and real user feedback. This meant designing for scalability while making the tool more intuitive and valuable for everyday workflows
The Problem
The initial version of NEE.AI faced limited adoption due to usability challenges and a lack of clarity on how users could effectively integrate its features into their daily workflows. The goal for NEE.AI 2.0 was to enhance user adoption, refine the overall experience, and expand the tool’s functionality to better meet user needs.
The Process
The Solution
Collaborated with cross-functional teams to redesign and enhance NEE.AI, prioritizing intuitive workflows and secure integration into daily employee routines. Key improvements included decluttering the homepage to create a more focused experience, simplifying workflows for basic users, while enabling advanced users to dive deeper and leverage the full functionality of the product.
The Results
Early indicators show strong improvements with the 2.0 release: user satisfaction increased from 55% to 80%, and qualitative feedback highlights a significantly lower barrier to entry and a more intuitive onboarding experience. While our metrics collection is ongoing, the inital results suggest the redesign is effectively addressing key usability pain points
Discovery: Analyzed feedback from the initial version, conducted stakeholder interviews, and reviewed user data to identify pain points and opportunities. Created personas to align stakeholder decisions with user needs.
Ideation: Sketched workflows, created low-fidelity wireframes, and collaborated with developers on feasibility.
Design: Built high-fidelity prototypes in Figma, conducted usability testing, and iterated based on feedback.
Launch & Iteration: Rolled out NEE.AI. 2.0, gathered real-time feedback, and continued refining key features post-launch.